1. Introduction
WeCare24, Inc. ("WeCare24," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with our AI-powered Behavioral Health Integration (BHI) platform.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We may collect the following categories of information:
- Contact Information: Name, email address, phone number, organization name, and job title when you fill out forms or contact us.
- Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically through cookies and analytics tools.
- Communications: Messages, inquiries, and correspondence you send to us.
- Healthcare Provider Information: Organization type, patient population size, and service area when you register as a partner or provider.
- Protected Health Information (PHI): When applicable, PHI is handled separately under our HIPAA Notice and Business Associate Agreements.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and schedule consultations
- Provide, operate, and improve our services and platform
- Send administrative communications, updates, and service-related notices
- Analyze usage trends to enhance user experience
- Comply with legal obligations and enforce our agreements
- Protect the security and integrity of our platform
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service Providers: Trusted third-party vendors who assist in operating our platform, subject to confidentiality obligations.
- Healthcare Partners: With your consent or as required to deliver services.
- Legal Authorities: When required by law, court order, or to protect our rights and the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze traffic, and support marketing efforts. You may control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
6. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our platform is HIPAA-compliant and undergoes regular security assessments. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@wecare24.health.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact: